✉ Contact & Technical Support

This page serves as the central point of communication for all users of the International Control & Automation Technology (ICAT) platform.

If you experience technical difficulties, login issues, system errors, account problems, or if you have suggestions for improvements, please use the support channels below.

📩 General Contact

Platform Administration Email:

admin@tomamarius.ro

Technical Support Schedule:

Monday – Friday, 09:00 – 18:00 (CET)

We assist with:

Technical issues, application errors, account creation, password resets, access problems, feature explanations, and general platform guidance.

⚠ Technical Issue Reporting

To ensure fast resolution, please include the following details when reporting a problem:

Exact description of the issue
Date and time when the problem occurred
Your device (phone / laptop / PC)
Browser used
Screenshots (if possible)
Steps that reproduce the error

Urgent problems are handled with priority.

🛠 Maintenance Sheet Support

Creating new maintenance sheets
Fixing incorrect entries
Assistance with robot / port components
Issues generating PDF reports
Duplicate entries or blocked forms

👤 User Account Assistance

We can help you with:

Account activation
Password reset
Email address change
Updating personal information
Login problems or locked accounts

ℹ Additional Information

All requests are handled in the order they are received
Messages sent during weekends are processed on Monday
Phone support is not available at this time
The platform is continuously improving — updates are announced regularly